If you have ever looked to improve your time management, you’ve most likely come across the 80/20 rule (more officially known as the Pareto Principle). The Pareto Principle states that frequently, the majority of effects (roughly 80 percent) come from a minority of causes (roughly 20 percent). You will most often find this principle applied in business and economics—it’s not uncommon for 80 percent of a business’s revenue to come from 20 percent of its customers, or for 80 percent of a company’s profitable work to be done by 20 percent of its employees, etc.

The application-to-time management is obvious. It would not be strange to find, according to this principle, that 80 percent of the benefits you receive in life come from about 20 percent of your time, or that 80 percent of the meaningful work you do in your job comes from about 20 percent of your tasks. So the way to optimize your time and your life would be to focus on that meaningful 20 percent and expand it, and to find out what is useless in that other 80 percent and reduce or eliminate it.

I will say that I have used the Pareto Principle to some great effect with some of my lesser habits. In terms of browsing the web I have eliminated (well, lessened) time on sites that I find unenjoyable and which add no value to my life, and increased time reading articles that are interesting or useful. On a day off I spend less time puttering around and doing menial, tedious, and frequently unnecessary tasks and more time tackling big projects or doing things I really enjoy. I’m not sure how true the Pareto Principle is in its business applications but I, at least, have found some personal value in it.

Recently, I turned the lens of this principle to my youth ministry program. And lo and behold, I was shocked to find out how true it appeared to be! With a bunch of my different programs, I found that 80 percent of my time was spent on about 20 percent of my participants. It was always the same 20 percent who called because they forgot the calendar, lost their book, forgot their permission slip, couldn’t get a ride. It was always the same 20 percent of parents who had a problem or a concern or a question or an angry comment.

It was true on the positive side of things too—it was about 20 percent of the parents who stepped up and took a role in the program, who would help teach and chaperone and lead small groups and bring snacks; and it was about 20 percent of the kids who could be counted on through thick and thin to show up on time, come prepared, and lead their peers.

I was reflecting on all this rather militantly as I walked from my office to daily Mass. I thought, I’m going to hack and slash! If you’re a kid and you can’t figure out how to get your permission slip in on time, then you’re not coming! If you’re a flaky helper, then you’re not going to get to be a part of the program anymore! I’m going to expand the role of my good 20 percent and eliminate my bad 20 percent! Optimization! Efficiency! My program will flourish as I begin to focus on the kids and families that really matter!

I thought about it throughout the opening procession and introductory rites; all through the first and second readings. Right up to the beginning of the Gospel for the day:

“What man among you, having a hundred sheep, and losing one of them, would not leave the ninety-nine in the desert and go after the lost one until he finds it?” (Luke 15:4)

A slap across the face from the Lord. I recovered my senses.

The Church is not the world. And we are called to differ from the world in many ways. This is no more true than the insistence that every life, every person, every kid matters. In fact, the one who is difficult, the one costing all the time and energy, the one you struggle with—that is the one who really matters. In youth ministry and in every ministry, we are here for all. That is the Gospel.

I walked back to my office after Mass very humbled. The Pareto Principle is great for optimizing my Internet browsing and useful when I need to balance my budget … but terrible in deciding which kid needs attention. In that case, I am called to the 99/1 principle. So I sat down, picked up the phone, looked up the first number on my “permission slip missing” list, and dialed. “Hello, this is Steven from Church. How are you? Are you still planning on coming on the retreat? That’s great. Do you have your permission slip? No worries, I can get you another copy. You need a ride? No problem, we can make that happen.

“Whatever you need.”